Upload orders; see which month of customers actually came back.
Upload orders; see which month of customers actually came back. The cohort heatmap shows repeat rates M+0 to M+5, median days to second order — the two numbers that decide whether you have a retention engine or an acquisition treadmill.
Needs one column identifying the customer (email/phone/ID) and one order-date column. Nothing leaves your browser — parsing is local.
CSV upload stays in your browser — parsing is local, nothing is sent anywhere. Map your customer column (email/phone/ID) and order-date column; a demo file is included.
Cohorts group customers by first-purchase month; each cell shows what % returned in that later month.
M+1 is the number that matters: under ~20% next-month return usually signals a product-experience issue that marketing cannot fix.
Illustrative figures, not a client outcome.
Yes — the tool works on customer + date, so line items simply count as activity on that date.
Then identity is your first fix (phone/email capture), because cohort analysis needs a stable customer key. Partial data still runs — treat the rates as lower bounds.
Version 1.0 · Reviewed 2026-10 · Methodology is fixed and version-controlled; results depend on your inputs.
Cohorts flatlining? Retention is a system, not a campaign.
BLEZZINGS runs this analysis inside a focused engagement — with your data, your market and a plan to act on it.